Sevottam capacity building programs are bringing about significant improvements in Quality of Grievance Redressal and several best practices were presented by SKIPA Jharkhand, HIPA Haryana, JK-IMPARD Srinagar, Anna Institute of Public Administration Chennai, Noronha Academy of Public Administration Bhopal. The benefits need to be consolidated further.
Sevottam is a generic framework for achieving excellence in public service delivery. It comprises of 3 modules namely, Citizen’s Charter, Grievance Redressal Mechanism and Capability Building for Service Delivery. As part of the Strategic plan for Capability Building towards implementing Sevottam Quality Management System, a Scheme for Strengthening of State ATIs/CTIs has been implemented during the 12th Five Year Plan 2012-2017 in Training Institutions in 10 States. This Scheme has been extended for a further period of 3 years till 31 March 2020 and now for another period of a year upto 31 March 2021. The Scheme is presently under review in the Department.
